Terms & Conditions

1. Service Scope & Disclaimer

eMed Care LK provides a digital management platform supporting hospitals, clinics, doctors, and healthcare staff with scheduling, electronic health records (EHR), and clinic operations. eMed Care LK is a software provider and does not provide medical advice, diagnosis, or treatment.

2. Eligibility & User Accounts

Practitioners & Staff: Users must be licensed healthcare professionals (e.g., SLMC registered) or authorized personnel of an approved hospital, clinic, or enterprise.
Account Security: Users and institutions are responsible for safeguarding credentials and restricting access to authorized personnel only.
Patient Accounts: Patient-facing features will be governed by supplementary terms upon official release.

3. Registration Fees, Subscriptions & Billing

Registration & Onboarding Fees: A mandatory, non-refundable registration or setup fee may apply upon initial account establishment or facility onboarding. This fee must be paid prior to platform activation.
Subscription Plans: Subscriptions are billed monthly or annually. Renewal payments must be completed on or before the due date to avoid service restriction or temporary account suspension.
Refund Policy: Registration fees and monthly subscription payments are strictly non-refundable. For annual subscriptions, a refund may be issued for full remaining unused months after recalculating all used months at the monthly rate.

4. User Roles & Professional Responsibilities

Hospitals & Clinics

Responsible for institutional user access control, staff compliance, billing accuracy, and overall facility workflow oversight.

Doctors & Clinical Staff

Retain full and sole clinical responsibility for all medical decisions, diagnoses, prescriptions, and accuracy of EHR entries.

5. Acceptable Use Policy

Users agree to use the platform solely for legitimate healthcare management. You agree NOT to reverse engineer the software, attempt unauthorized data access, upload malicious code, or use the service for unlawful purposes.

6. Medical & Clinical Disclaimer

eMed Care LK acts strictly as an operational and recordkeeping tool. It does not replace professional medical judgment. All clinical diagnoses, prescriptions, and patient treatment plans remain the exclusive legal responsibility of the treating healthcare practitioner and medical facility.

7. Data Ownership, Privacy

Data Ownership: Hospitals, clinics, and medical practitioners retain full, exclusive ownership of all patient records entered into the system. eMed Care LK acts solely as a secure data processor and cloud host.
Privacy & Data Protection: We protect personal and health information in accordance with Sri Lanka’s PDPA No. 9 of 2022 and applicable HIPAA requirements.
Data Accuracy: eMed Care LK is not liable for errors or omissions in user-entered data. Users must verify all clinical entries, dosages, and patient details.

8. Service Availability & Third Parties

We aim to maintain high system uptime but do not guarantee uninterrupted service. Scheduled maintenance or network issues may cause temporary downtime. eMed Care LK is not liable for failures originating from third-party infrastructure (such as payment gateways, SMS providers, or telecom networks).

9. Intellectual Property

All software designs, code, logos, and trademarks related to eMed Care LK remain the exclusive property of eMed Care LK. Access to the Service grants no ownership rights to the platform software.

10. Limitation Of Liability

To the maximum extent permitted under Sri Lankan law, eMed Care LK shall not be liable for indirect damages, clinical errors, or data loss. eMed Care LK's total direct liability for any claim shall not exceed the total fees paid by the facility in the three (3) months preceding the event.

11. Governing Law, Operating Entity & Contact

These Terms are governed by the laws of the Sri Lanka.
Registered Address: 411/2/B/1, Athurugiriya Rd, Malabe 15116, Sri Lanka
Inquiries: Tel: 0707077323 • Email: [email protected] • Web: emedcare.lk